Konsultant / Customer Success Manager monday.com

Jako certyfikowany Partner monday.com w Polsce, poszukujemy osób na następujące stanowisko:

Customer Success Manager

Scale Customer Success Manager Scale CSM’s work with customers either in 1:1 engagements for high impact objectives, or by running 1 to many success programs to impact target customer groups. We use robust customer data to help to identify ways we can deliver increased value through broader and more mature use of monday.com. Part coach, project manager, consultant and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.

About The Role

● Build a successful game plan for each customer based on data analysis and customer's needs

● The ability to achieve the expected goals in a short-term relationship

● Personally manage around 2 million dollars in ARR, roughly 150 accounts

● Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of monday.com

● Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours

● Analyzing different data sources to understand the customer’s big picture

● Achieve KPIs such as adoption, Gross Retention and Health Score

● Represent the voice of the customer and influence product development roadmap

● Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Your Experience & Skills

● 2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100), Working with SMB accounts globally

● High prioritization skills and process orientation

● Proven experience of taking ownership of different projects outside the role definitions

● Multi-tasking - the ability to manage different accounts at different stages in the life cycle

● Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team ● Superb written and verbal communication skills

● Positive attitude, empathy, and high energy ● Ability to take initiative and adapt

● Strong customer-facing and presentation skills with the ability to establish credibility with executives

● BA or BS degree